Privacy Policy

Last Updated: September 1, 2026

This privacy notice applies to Dallas Rehabs (rehabcentersdallas.com) and any related service or portal (collectively, the "Services") where this privacy notice is referenced, regardless of how you access or use them. Dallas Rehabs is a website operated by Discovery MSO (the "Company"). This policy, along with the Terms and Conditions, governs your use of the Company's website.

This Privacy Policy sets forth our policy with respect to information that can be associated with or which relates to a person and/or could be used to identify a person ("Personal Data") that is collected from Users on or through the Services.

THIS NOTICE DESCRIBES HOW INFORMATION YOU PROVIDE THROUGH THIS WEBSITE MAY BE USED AND DISCLOSED, INCLUDING WHEN WE CONNECT YOU WITH A LICENSED TREATMENT PROVIDER. PLEASE REVIEW IT CAREFULLY.

PLEASE CONSULT YOUR HEALTH CARE PROVIDER BEFORE MAKING ANY HEALTHCARE DECISIONS OR FOR GUIDANCE ABOUT A SPECIFIC MEDICAL CONDITION. THE STATEMENTS MADE ON THIS WEBSITE ARE FOR EDUCATIONAL USE ONLY AND SHOULD NOT BE CONSTRUED AS ADVICE. BY ACCESSING OR USING THE WEB BROWSER, YOU AGREE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY OUR TERMS AND PRIVACY POLICY. IF YOU DO NOT AGREE, YOU MAY NOT USE THE WEBSITE.

Changes. We may amend this privacy notice at any time by posting the amended version on this site, including the effective date of the amended version.

SMS Data Privacy and Protection

Discovery MSO is committed to protecting your mobile information and SMS consent data.

• Mobile phone numbers and SMS consent data are not shared, sold, rented, or disclosed to third parties for marketing or promotional purposes.
• SMS consent is not shared with affiliates or third parties for marketing purposes.
• SMS consent and phone numbers are used solely for the purpose of providing communications related to services, admissions, care coordination, and operational support.
• Any sharing of information with service providers is strictly limited to business purposes necessary to deliver SMS communications, and such providers are contractually required to safeguard your data.

We maintain appropriate administrative, technical, and physical safeguards to protect SMS data from unauthorized access, use, or disclosure.

Information We Collect

"Non-Personal Data," as used in this Privacy Policy, is any information that does not relate to a person and/or cannot be used to identify a person. When you interact with the Services, we may collect Non-Personal Data. The limitations and requirements in this Privacy Policy on our collection, use, disclosure, transfer, and storage/retention of Personal Data do not apply to Non-Personal Data. When you use or interact with us through the Services, we may collect Personal Data, including information that may be deemed Personal Health Information. Personal Information is information relating to an identified or identifiable natural person — one who can be identified, directly or indirectly, by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person. You may provide identifying information such as your name, address, telephone number, or email address when registering for an account or contacting us. Other information you may provide includes a profile picture and access to your camera and/or photo library (if you choose to enable this on your device), and additional information we are required or authorized by applicable local, state, and national laws to collect and process in order to authenticate or identify you or to verify the information we have collected.

Treatment. The Company may receive PHI from you and share PHI with health care providers involved in your treatment before, during, and after your stay with the Company.

Take note that we will not share your information unless you give us written authorization for: 1) Marketing purposes; 2) Sale of your information; 3) Most sharing of psychotherapy notes.

CMIA Compliance. CMIA establishes standards to protect Medical Information of the individuals that use the Service. We have appropriate safeguards to protect the privacy of your Medical Information and have established limits and conditions on the uses and disclosures that may be made of such information without patient authorization. However, we may use your Medical Information in our sole discretion for various purposes, including but not limited to: treatment; processing of payment; enabling users to participate in the Service's features; providing customer support; contacting users regarding any updates or changes to this policy or Terms and Conditions; and for other purposes disclosed at the time you provide your information or as otherwise set forth in this Privacy Policy or permitted by applicable laws.

HIPAA Compliance. The HIPAA Privacy Rule establishes standards to protect individuals' medical records and other personal health information. The Service has appropriate safeguards to protect the privacy of personal health information and sets limits and conditions on the uses and disclosures that may be made of such information without patient authorization. However, we may use your Personal Information, Demographic Information, or Usage Information at the Company's sole discretion for various purposes, including but not limited to processing of transactions; providing special offers catered to users' needs; enabling users to participate in the Service's features; providing users with a customized experience; providing customer support; contacting users regarding any updates or changes to this policy or Terms and Conditions; and for other purposes disclosed at the time you provide your information or as otherwise set forth in this Privacy Policy.

Cookies. We use cookies, web beacons, unique identifiers, and similar technologies to collect information about the pages you view, the links you click, and other actions you take when using our Services, within our advertising or email content. You have the ability to enable or disable cookies from presenting themselves in your browser. If enabled, cookies allow the Company's website to provide systems to recognize your browser and remember certain information.

We may use cookies to compile and store certain data about website traffic and behaviors in order to offer our visitors a better and more enhanced experience. The Company may collect information from cookies, including URLs visited during your browsing experience, location, and other behaviors. We do not allow other parties to collect personal information about your online activities when you visit our website or use our services.

Information We Use or Disclose

We are not in the business of selling your Personal Data. We consider this information to be a vital part of our relationship with you. Therefore, we will not sell your Personal Data to third parties, including third-party advertisers. There are certain circumstances in which we may disclose, transfer, or share your Personal Data with certain third parties without further notice to you, as set forth in this Privacy Policy.

Website Operations. The Company may use information in connection with managing and operating the Services. We also automatically collect certain technical data that is sent to us from the mobile device and/or browser through which you access the Services ("Automatic Data"), including without limitation a unique identifier associated with your access device and/or browser (such as your IP address), characteristics about your access device and/or browser, statistics on your activities on the Services, information about how you came to the Services, and data collected through cookies, pixel tags, local shared objects, web storage, and other similar technologies. If you provide Personal Data for a certain purpose, we may use the Personal Data in connection with the purpose for which it was provided — for instance, if you contact us by email or submit an inquiry form, we will use the Personal Data you provide to respond to your inquiry and, where you request it, to connect you with a treatment provider. We use your personal information to provide and improve our Services and to ensure the functionality and security of our Services. We do not use SMS consent data or mobile phone numbers for unsolicited marketing purposes.

Access and Use. If you provide Personal Data in order to obtain access to or use of the Services or any functionality thereof, we will use your Personal Data to provide you with access to or use of the Services or functionality and to analyze your use of such Services or functionality.

Aggregated Personal Data. In an ongoing effort to understand and serve our Users better, we often conduct research on our visitor demographics, interests, and behavior based on Personal Data and other information that we have collected. This research is typically conducted on an aggregate basis only that does not identify you. Once Personal Data is in an aggregated form, for purposes of this Privacy Policy, it becomes Non-Personal Data.

Service Providers. We may share your Personal Data with third-party service providers, including the licensed treatment providers we may refer or connect you to, who process Personal Data on behalf of the Company or on their own behalf to perform certain business-related functions. We are not responsible for the actions of these providers, or their third-party providers, with respect to your Personal Data.

Legal Requirements. We may disclose your Personal Data if required to do so by law in order to (for example) respond to a subpoena or request from law enforcement, a court, or a government agency, or in the good faith belief that such action is necessary to (a) comply with a legal obligation, (b) protect or defend our rights, interests, or property or that of third parties, (c) prevent or investigate possible wrongdoing in connection with the Services, (d) act in urgent circumstances to protect the personal safety of Users of the Services or the public, or (e) protect against legal liability.

How We Store Your Personal Data. We take all commercially reasonable steps to protect the Personal Data collected via the Services from loss, misuse, unauthorized use, access, inadvertent disclosure, alteration, and destruction. However, no network, server, database, or internet or email transmission is ever fully secure or error-free. Please keep this in mind when disclosing any Personal Data.

Your Rights

You can request access to some of your Personal Data being stored by us. You can also ask us to correct, update, or delete any inaccurate Personal Data that we process about you. We will consider and respond to all requests in accordance with applicable law.

Upon your request, we will close your account and remove your personal information from view as soon as reasonably possible, based on your account activity and in accordance with applicable national laws.

If you believe that the information we have about you is incorrect or incomplete, you may request an amendment to your PHI in a designated record set. You may submit a request for amendment in writing to the Privacy Officer, with a reason you wish to make the amendment. We may deny your request if you ask us to amend information that was not created by us, is not part of your designated record set, or if the information is determined to be accurate and complete as it is.

If you provide us with an authorization to use or disclose your PHI, you may revoke that authorization, in writing, at any time, and we will honor your request(s), except as required, prohibited, or permitted by law.

You have the right to request an "accounting of disclosures" — a list of disclosures that we have made of your PHI. We are not required to list certain disclosures, including (1) disclosures made for treatment, payment, and health care operations purposes, (2) disclosures made with your authorization, (3) disclosures made to create a limited data set, (4) disclosures made directly to you, (5) disclosures permitted or required by the Federal HIPAA Privacy Rule, and (6) disclosures occurring prior to April 14, 2003.

How Long We Retain Your Personal Data. We may retain your Personal Data as long as you are registered to use the Services. You may close your account by contacting us. However, we may retain Personal Data for an additional period as is permitted or required under applicable laws.

Do Not Track. We currently do not participate in any "Do Not Track" frameworks that would allow us to respond to signals or other mechanisms from you regarding the collection of your Personal Data.

Third-Party Links. This Privacy Policy applies only to the Services. The Services may contain links to other websites not operated or controlled by us ("Third-Party Sites"). The policies and procedures described here do not apply to Third-Party Sites, and the links from the Services do not imply that we endorse or have reviewed them. We suggest contacting those sites directly for information on their privacy policies.

Children — Children's Online Privacy Protection Act (COPPA)

We do not knowingly collect Personal Data from children under the age of eighteen (18). If you are under the age of eighteen (18), please do not submit any Personal Data through the Services. We encourage parents and legal guardians to monitor their children's internet usage. If you have reason to believe that a child under the age of 18 has provided Personal Data to us through the Services, please contact us and we will endeavor to delete that information from our databases.

Google Analytics

We use Google Analytics to analyze the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered is used to create reports about the use of our website. Google's privacy policy is available at: https://www.google.com/policies/privacy/.

GDPR, CAN-SPAM, and Other International Privacy Laws

THIS SERVICE IS ONLY PROVIDED TO US CITIZENS. If you are visiting the Services from outside the United States, please be aware that you are sending information (including Personal Data) to the United States, where our servers are located. Our collection, storage, and use of your Personal Data will at all times continue to be governed by this Privacy Policy.

Change of Ownership

If we are subject to a merger or acquisition with/by another company, we may share information with them in accordance with our global privacy standards. Should such an event occur, we will require that the new combined entity follow this privacy notice with respect to your personal information.

Modifications

We reserve the right, in our sole discretion, to update or modify this Privacy Policy at any time. Modifications will be posted to the Site with a change to the "Last Updated" date at the top of this Privacy Policy. Your continued use of the Services following the effectiveness of any modifications constitutes acceptance of those modifications. If any modification is not acceptable to you, you should cease accessing, browsing, and otherwise using the Services.

Dispute Resolution

At any time, if you feel that your rights have been violated or mistreated, you have the right to file a grievance or a complaint. A grievance can be made by filing a complaint with the US Department of Health and Human Services, Office for Civil Rights, by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling toll-free 877-696-6775, or visiting https://www.hhs.gov/hipaa/filing-a-complaint/index.html and following the instructions to submit an online complaint. There will be no retaliation for a complaint filed, and you reserve this right not only during your treatment, but for any duration after the time in which you received services.

Contact Us

If you have any questions about the Company, this website, our service, this Privacy Policy, Disclaimer, or Terms and Conditions, you may contact us at:

[email protected] or by mail

Discovery MSO

Address: 306 Log Cabin Road, Ennis, TX 75119

Phone: 855-405-2398

If your personally-identifiable information changes, or if you no longer desire our service, you may correct, update, delete, or deactivate it by emailing our Customer Support at [email protected] or by contacting us by telephone or postal mail at the contact information listed above. We will retain your information for as long as your account is active or as needed to provide you services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

SMS / Automatic Dialing Program Consent

Discovery MSO (the "Company") uses automatic text message and automatic dialing programs (the "Programs") to facilitate communications with clients and potential clients. Clients and potential clients may consent to being enrolled in the Programs by entering their name and phone number on any of the Company's websites and clicking the "Contact Me" button (or a similar button) to consent to being contacted by the Company, may consent by email by agreeing to the terms and conditions of this agreement and the Privacy Policy, or may consent via text message following a conversation with a representative. By replying YES to a message received from the Company, you are confirming your consent to the Company's use of the Programs to contact you, including these Terms and Conditions and this Privacy Policy. You can expect to receive 2 to 4 messages per month regarding treatment information, scheduling, and follow-up communication. Message frequency may increase based on your direct interaction with our admissions or clinical teams.

The Company does not charge for this service; however, message and data rates may apply from your mobile carrier. By providing your consent to participate in the Programs, you approve any such charges from your mobile carrier. Clients and potential clients can text message the Company short code of 855-405-2398 with a keyword to receive these services. The Company reserves the right to terminate this SMS service, in whole or in part, at any time without notice. If you have any questions or need help, text HELP as a reply to any text message received from the Company, or call 855-405-2398.

To stop receiving text messages, text STOP, STOP ALL, END, QUIT, CANCEL, or UNSUBSCRIBE in reply to any text message received from the Company. Following such a request to unsubscribe, you will receive one (1) final message confirming that you have been inactivated in our system. No additional text messages or automatically dialed phone calls will be sent unless you re-submit your consent.

The Company may use an automatic dialing system to make telephone calls or to deliver text messages to you. The Federal Communications Commission defines an "automatic telephone dialing system" as equipment that has the capacity to store or produce telephone numbers to be called and to call such numbers (47 C.F.R. § 64.1200). By your consent to be contacted through the Company's Programs, you give your consent to the Company to use an automatic dialing system to make telephone calls or deliver text messages to the telephone or cell phone number to which you have directed the Company to transmit these communications.

Contact Us. If you have a question or a complaint about this privacy notice, our global privacy standards, or our information handling practices, you can reach us by calling the office of Chief Legal Officer, at 786-923-3369, or by sending an email to [email protected].